Payment Policy
Last updated: June 23, 2026
At Velisse, we want your shopping experience to be simple, secure and transparent. This Payment Policy explains how payments are processed when you place an order on our website.
1. Accepted Payment Methods
We accept the payment methods available at checkout.
Depending on your location and the payment options enabled on our website, these may include credit cards, debit cards and other secure online payment methods.
All available payment options will be shown clearly before you complete your order.
2. Payment Security
Your payment security is very important to us.
All payments are processed through secure third-party payment providers. Velisse does not directly store your full credit card or debit card details.
Your payment information is encrypted and handled securely by authorised payment processors.
3. Payment Confirmation
Once your payment has been successfully completed, you will receive an order confirmation email.
This email confirms that we have received your order and payment.
If you do not receive a confirmation email after placing your order, please check your spam or junk folder. If you still cannot find it, contact us so we can help you.
4. Currency
All prices are displayed in the currency shown on our website at the time of purchase.
The final amount charged will be the amount shown at checkout.
If your bank or payment provider uses a different currency, additional exchange fees or conversion charges may apply. These fees are set by your bank or payment provider and are not controlled by Velisse.
5. Payment Authorisation
By placing an order, you confirm that you are authorised to use the selected payment method.
You also confirm that all payment details provided are accurate and complete.
If a payment is not authorised, declined or fails for any reason, the order may not be processed.
6. Failed or Declined Payments
If your payment is declined, please check that your card details, billing address and available funds are correct.
You may also try using another payment method.
Velisse is not responsible for failed payments caused by your bank, card provider, payment provider or incorrect payment details.
7. Order Processing
Orders are processed only after payment has been successfully received.
If there is an issue with your payment, we may contact you by email to request additional information or ask you to place a new order.
8. Pricing Errors
We make every effort to ensure that product prices are correct.
However, if there is an obvious pricing error on our website, we reserve the right to cancel the order and refund the amount paid.
If this happens, we will contact you as soon as possible.
9. Discounts and Promotional Codes
Discount codes must be entered at checkout before completing your purchase.
Only one discount code may be used per order, unless otherwise stated.
Discount codes cannot be applied after an order has already been placed.
Velisse reserves the right to modify, suspend or cancel promotions at any time in case of misuse, technical errors or other justified reasons.
10. Taxes and Duties
Depending on your location, your order may be subject to taxes, customs duties or import charges.
Any additional charges required by local authorities, customs or your country's tax regulations are the responsibility of the customer.
Velisse is not responsible for delays or charges caused by customs procedures.
11. Refunds
If a refund is approved according to our Return Policy, the refund will be issued to the original payment method used at checkout.
Refund processing times may vary depending on your bank or payment provider.
Once the refund has been issued from our side, it may take several business days to appear in your account.
12. Contact Us
If you have any questions about payments, billing or charges related to your order, please contact us:
- Email: velisse.team.co@gmail.com
- Address: Carrer Jaume Marquès i Casanovas, Girona, Spain