Terms of Service
Last updated: June 23, 2026
Welcome to Velisse.
These Terms of Service govern your access to and use of our online store, as well as any purchase made through our website. By visiting our website, placing an order or using any of our services, you agree to be bound by these Terms of Service.
Please read them carefully before making a purchase.
1. General Information
This online store is operated by Velisse. Throughout the website, the terms "we", "us" and "our" refer to Velisse.
Velisse offers beauty and personal care products, mainly compact styling tools designed to help with quick hair touch-ups, smoothing frizz and keeping your hair looking sleek, shiny and polished.
By using our website, you confirm that you are legally allowed to make online purchases or that you have permission from a parent or legal guardian.
2. Use of Our Website
You agree to use our website in a legal, responsible and respectful way.
You must not use our website to:
- Carry out fraudulent or illegal activities.
- Provide false, incomplete or misleading information.
- Interfere with the proper functioning of the store.
- Copy, reproduce or use our content without permission.
- Try to access private areas, systems or data from the website.
- Use our products or services for purposes other than those intended.
We reserve the right to limit, suspend or cancel access to our website if we detect improper use or any violation of these Terms.
3. Products
Velisse makes every effort to display product information as clearly and accurately as possible, including descriptions, images, features, colours, prices and availability.
Our main product is a mini cordless hair straightener designed for quick hair touch-ups. The product may include features such as temperature control, rechargeable battery, compact design and portable use.
Product images are for illustrative purposes. Colours, finishes or details may vary slightly depending on your screen settings, lighting, photography or product updates.
We do not guarantee that all products will be available at all times. We reserve the right to modify, update or remove products from the store without prior notice.
4. Prices
All prices are shown in the currency displayed on the website at the time of purchase.
We reserve the right to change prices at any time. However, price changes will not affect orders that have already been confirmed.
If there is an obvious pricing error, we reserve the right to cancel the order and refund the amount paid.
5. Orders
To place an order, you must provide accurate and complete information, including your name, shipping address, email address, phone number and payment details.
After placing an order, you will receive an order confirmation email. This confirmation does not guarantee final acceptance of the order if there is an issue with payment, product availability, shipping details or any other justified reason.
We reserve the right to reject or cancel orders in the following cases:
- Incorrect or incomplete information.
- Suspected fraud.
- Product unavailable.
- Pricing or description error.
- Payment issues.
- Inability to deliver to the address provided.
If an order is cancelled after payment has been made, we will issue the corresponding refund.
6. Payments
Payments are processed through secure payment providers available on our website.
By placing an order, you confirm that you are authorised to use the selected payment method and that all payment information provided is accurate.
Velisse does not directly store full credit or debit card details. Payment information is handled by secure third-party payment providers.
7. Shipping
Velisse offers free shipping on all orders, unless otherwise stated on the website.
Estimated delivery time is usually 4 to 6 business days. Delivery times may vary depending on the destination country, product availability, high-demand periods, courier delays or circumstances beyond our control.
Once your order has been processed and shipped, tracking information may be provided when available.
It is the customer's responsibility to provide a complete and accurate shipping address. Velisse is not responsible for delays or failed deliveries caused by incorrect, incomplete or inaccessible addresses.
8. Delivery
Orders will be delivered to the address provided by the customer during checkout.
If the courier is unable to deliver the order due to absence, incorrect address or missing information, the customer must follow the courier's instructions to rearrange delivery or collect the parcel.
If an order is returned due to reasons caused by the customer, we may contact you to arrange a new delivery, which may involve additional shipping costs.
9. Returns and Refunds
We want you to be satisfied with your purchase. If you wish to return a product, please refer to our Return Policy, where the applicable conditions, deadlines and process are explained.
To be accepted, returned products must be in good condition, without damage, and with their accessories and original packaging where applicable.
For hygiene and safety reasons, beauty or personal care products that have been used may not be eligible for return, unless they are faulty or unless applicable law states otherwise.
Refunds will be issued using the same payment method used for the purchase, unless another solution is agreed.
10. Faulty or Damaged Products
If you receive a faulty, damaged or incorrect product, please contact our customer service team as soon as possible and provide photos or videos clearly showing the issue.
We will review each case individually and, where appropriate, offer a suitable solution, such as a replacement, reshipment or refund.
The guarantee does not cover damage caused by:
- Incorrect use of the product.
- Drops, impacts or improper handling.
- Contact with liquids, unless the product is specifically designed for it.
- Use of incompatible chargers.
- Normal wear and tear.
- Failure to follow the product instructions.
11. Proper Product Use
Our products must be used according to the instructions provided on the website, packaging or product materials.
The mini straightener must only be used on hair and always with care, as it can reach high temperatures.
We recommend that you:
- Do not leave the product switched on without supervision.
- Do not use it on wet hair unless the product specifically states it is suitable for that use.
- Keep it out of reach of children.
- Do not use it if it is damaged.
- Do not expose it to water or excessive humidity.
- Charge it only with a suitable charging cable.
- Allow it to cool down before storing it.
Velisse is not responsible for damage caused by incorrect, careless or improper use of the product.
12. Product Results
Results may vary depending on hair type, texture, thickness, hair condition and how the product is used.
Velisse does not guarantee identical results for every customer. Images, videos and demonstrations shown on our website or advertisements are for illustrative purposes and may vary from person to person.
13. Promotions and Discounts
We may offer discounts, promotional codes or special offers from time to time.
Promotions may be subject to specific conditions, such as expiry dates, selected products, minimum order value or limits per customer.
We reserve the right to modify, suspend or cancel promotions at any time if we detect misuse, technical errors or any other justified reason.
14. Intellectual Property
All content on this website, including text, images, logos, designs, photographs, videos, graphics and visual elements, belongs to Velisse or its respective owners.
You may not copy, reproduce, distribute, modify or use our content for commercial purposes without prior written permission.
15. Reviews, Comments and Customer Content
If you post a review, comment or content related to Velisse, you give us permission to use, reproduce or display it on our website, social media or promotional materials, in accordance with applicable law.
We do not accept offensive, false, discriminatory, illegal or inappropriate content, or content that violates third-party rights. We reserve the right to remove any content that we consider inappropriate.
16. Privacy
The processing of your personal data is governed by our Privacy Policy.
By using our website or placing an order, you agree that your data may be processed according to that policy for purposes such as managing orders, payments, shipping, customer support and other store-related services.
17. Limitation of Liability
Velisse will not be responsible for indirect damages, business losses, loss of profits, service interruptions or any damage arising from the use of our website or products, except where required by law.
We do our best to keep the website available, secure and updated, but we do not guarantee that the website will always operate without interruptions, errors or technical issues.
18. Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, delivery times or other details.
We reserve the right to correct any errors, update information or cancel orders if any information on the website is inaccurate, even after an order has been placed.
19. Third-Party Services
Our website may use third-party services, such as payment platforms, analytics tools, shipping services, Shopify apps or external integrations.
These services may be subject to their own terms and privacy policies. Velisse is not responsible for the operation, content or practices of third-party services outside our control.
20. Changes to These Terms
We reserve the right to update, modify or replace any part of these Terms of Service at any time.
The updated version will be published on this page with the corresponding "Last updated" date.
Continued use of the website after any changes means that you accept the updated Terms.
21. Governing Law
These Terms of Service will be governed and interpreted in accordance with the applicable laws of Spain, unless consumer protection laws of your country of residence state otherwise. Any disputes shall be subject to the jurisdiction of the courts of Girona, Spain.
22. Contact
If you have any questions about these Terms of Service, you can contact us at:
- Email: velisse.team.co@gmail.com
- Address: Carrer Jaume Marquès i Casanovas, Girona, Spain