Return and Refund Policy

Last updated: June 23, 2026

Your trust is what matters most to us. If your product does not meet the expected standard, take advantage of our simple return and refund process.

1. Which Products Can Be Returned

We only accept returns on new and unopened products. Final sale items cannot be returned.

2. Return Period

Returns are accepted within 30 days of delivery.

3. Item Condition Requirements

We accept returns of both defective and non-defective products, provided that the items are unused, in their original packaging and include all original labels and accessories.

4. How to Start a Return

To initiate a return, please contact us at velisse.team.co@gmail.com with your order number. Once approved, we will send you the return instructions. Please include your receipt or order confirmation and pack the items securely.

5. Return Shipping Costs

The customer is responsible for return shipping costs, unless the item is damaged or incorrect.

6. Refunds

Refunds are processed within 60 business days of receiving your return. They are issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.

7. Exchanges

We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.

8. Contact

If you have any questions about your return, please contact us:

• Email: velisse.team.co@gmail.com
• Address: Carrer Jaume Marquès i Casanovas, Girona, Spain

We usually respond within 24 business hours. Our support team is available Monday to Friday, 9 AM – 5 PM.